Privacy Policy
Last Updated: November 22, 2025
1. Introduction
Welcome to Livvi. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
2. Information We Collect
We collect:
- Personal Information: Name, phone number, email
- Address Information: Building, flat, floor, GPS location
- Service Data: Booking details, preferred time
- Payment Information: Transaction details (via secure gateways)
- Usage Data: Device info, browser type, IP address
3. How We Use Your Information
- Provide and manage home services
- Assign house experts to your location
- Process bookings and payments
- Send service notifications
- Improve our services
- Respond to support requests
4. How We Share Your Information
We share your information with:
- House Experts (name, address, phone for service delivery)
- Payment Processors (secure transaction processing)
- Service Providers (Google Maps, Firebase)
- Legal Authorities (when required by law)
We do NOT sell your personal information.
5. Data Security
We implement industry-standard security measures including encryption, secure authentication, and restricted data access. However, no method of internet transmission is 100% secure.
6. Your Rights
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
Contact us at support@livvi.in to exercise these rights.
7. Cookies
We use cookies to enhance user experience and analyze usage. You can control cookies through your browser settings.
8. Children's Privacy
Our services are not intended for children under 18.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page.